So, I have an account with Revolut.
I like their product and I liked them a lot, too, but they’ve become very successful and bigger and pretty rapidly have ended up being really just like any other bank – i.e. staggering awful.
Revolut require that you receive an SMS, if you want to transfer money from Revolut to a regular bank account. Problem is, SMS is not a reliable service; sometimes it doesn’t work from telco A to telco B, and sometimes you’re out of signal (but on wifi still) and so you can’t receive an SMS. Finally, some people are wifi only.
So SMS isn’t enough – but Revolut offer another method; you ping support in the phone, and they give you an authorization code, which you would otherwise have received in the SMS.
Problem is, the code is valid for *sixty seconds*. So you need to sit there, eyes glued to the phone, until support give you a code, and then you need to sprint over to the transfer and try to make it happen in time. I’ve never managed it.
What’s more, if you’re transfering to a *new account*, you have to enter all the account details *before* you can enter the code, and if the code is wrong, you can’t save it – you have to back out fully.
It’s *impossible* to use a code from support to make a transfer.
In other words, no one at Revolut has actually stepped through their process to see it works, and that means no SMS, no bank transfers.
This is bad, but what’s worse is the utter impossibility of getting anyone in support to even *understand* let alone *acknowledge* their is a problem.
So today, because of this, I spent an hour and a half going to an ATM and then a local branch to take out cash and pay it in by hand (Revolut still cannot grasp there’s an issue). It was raining, I got wet, and it too long enough I had no time for gym. I’ve not been for a week and I’m dying to go. I spent a fair part of the morning talking to support (and getting nowhere in any way, shape or form). I was frustrated and stressed, and then I realised it, and then I stopped talking to them. Basic take-away is Revolut have no support; if something doesn’t work, even if it’s a gross and blatant screw up on their part, you simply have to find a completely different way to solve the problem, *because you cannot communicate with Revolut*. They are unreachable; the wall of customer support is too high and too thick.
All in all, it’s just like a normal bank, and that’s why I stopped using normal banks.
Talking about normal banks, my idiot retard bank in the UK, the co-operative, have once again failed to managed the awesomely difficult task of *changing my address*. They’ve not managed this first time in at least five years now. This time I tried it on-line. You enter the new addy, confirm yourself with your authenticator token, and it then tells you it’ll take a day to change. Well, that’s not impressive anyway.
I check two days later, it’s not changed. I’m completely unfloored by this. I would have been floored if it HAD changed.
So I send a message to support, online.
Or I try to.
See, when you type in your message and come to hit send, you’re told “please enter a valid message”. It looks like there are characters the form checks for and will not permit.
Problem is YOU ARE NOT TOLD WHAT THOSE CHARACTERS ARE.
So after spending a minute or so entering the initial message, and then five minutes fucking around trying to guess what the parser didn’t like, I wiped the message and asked support to give me the list of unacceptable characters so I *could* send them a message.
In fact, I remembered then running into this same problem at least a year go.
I sent the message. “We’ll reply inside 24 hours.”
I actually wanted to sign up for a gym now, but I can’t : partially because I couldn’t transfer money today because Revolut suck, and now because the Co-Op suck as well and not only have failed to change my address, but also to be able to accept messages from customers, or to reply to them in a timely manner.
In short, banks suck.
If there was any other possible way to keep money, I would use it. There isn’t, because the industry is so massively regulated there is no or almost no innovation. Everyone in the industry is huge, and there are very few of them, they all suck, and it works for them, because there’s no alternatives for us – we can’t *go* anywhere else.
I’m seriously thinking of moving to cash. Anything is better than this.
(Addendem. Turns out when you submit an address change online with the Co-op, what they do is, they send it to someone to do. It’s manual. It’s not automatic. This is why it take so long. Jesus Christ.)