I’m trying to book a flight.
For as far back now as I can remember I have never, *never* been able to book on the first attempt – i.e. filling in all the forms *just once*.
I tried just now to book with BA.
Economy, but there’s real economy and “slightly more” economy, where you pay an extra 10 UKP and get one luggage and pick a seat.
I never want to pick a seat and I’ve always found the price of all the extra when I only want some to be less than buying them directly.
BA do *not* provide any information on how much the extras cost by themselves
It rejected my card – told me it was not a personal card.
I changed it to business.
It then added a 62 pence surcharge for it being a credit card, which it is not.
I booked. I was rather unsure because it *looked* like you could not add bags *at all*, but I Googled and it is apparently something you do after.
So I booked, and went to add luggage.
30 GBP to have one more.
*90* GBP for two more.
Not okay and extremely surprising.
It’s only 11 GBP to have to “slightly more” ticket, which comes with a luggage.
I want to change my ticket.
I now need to cancel my ticket, which I do.
Fortunately I can do it on-line myself – I say fortunately because there’s no on-line chat, only a phone number which costs more than 1 euro a minute to call if you’re using VOIP (which I am, since I make almost no calls and don’t want a 12 month phone line contract).
The surcharge for using a credit card is not refunded.
I’m now going to book for the third time.
I mean there’s enough fucking forms anyway and they’re awful to fill out but the place I’m at I’d be dying just to fill them all out ONCE.
Airlines -> you stink. All of you. Completely fucking incompetent at web-sites.
It’s not even the question of whether you’ve managed to make a nice site so booking is easy : it’s a question of HOW MANY TIMES I NEED TO REPEAT BOOKING BEFORE I CAN MAKE IT WORK.
I can’t find out from Googling what the price of extra luggage is if you have the “slightly more” ticket, so I’m going to book for the third time *just to find out*.
Airlines. Desperately in need of competition.
Booked, third time.
Now I’m on the “manage booking” page AND THERE IS NOTHING HERE ABOUT ADDING ADDITIONAL BAGGAGE.
I’m practically crying.
If you can think of a totally obvious way in which it can be utterlly bollocksed up – THAT’S WHAT WILL HAPPEN.
“Hmm. I need to add more luggage to my ticket. What possible problem could be the worst thing that could happen? I know – there’s no way to add luggage!”
“I bought the ticket and there was no way to add luggage.”
I’m writing it like it’s a joke BUT IT’S WHAT ACTUALLY HAPPENS.
Who the *fuck* makes these web-sites?
Who hires these people?
Who are their MANAGERS?
Who hire these fucking retard managers??!