In the UK now.
Trying to do on-line shopping.
First try, Waitrose.
First, a ton of problems trying to make a new account. I email them in detail about what happened.
Second, after an hour of careful shopping, finding all the stuff I need, their site empties my cart.
I email them about this too.
Second issue gets a reply first. “Our advice is to clear your cookies.”
You wouldn’t think it possible, but the quality of advice went downhill from there. I gave up and told them to close the ticket
First issue then received a reply. “Our advice is to clear your cookies.”
The actual problem is their site *tells* you *repeatedly* you’re making a new account, but if you use an email address from an *existing* account it *actually* tries to log you in, and so gives you the wrong error message – a message which is completely confusing given you are thinking you are making a new account.
There was no point talking to them, as their support team had completely ignored or failed to comprehend the detailed description of events, and so were not capable of conversation. I told them to close the ticket.
Total cost – one hour shopping on-line, one hour the next day needing to visit a supermarket and buy food.
Tonight I try shopping on-line with Sainsburys.
I log in, look at the available slots, there’s one one tomorrow (which I need), 7pm, for 3 GBP, I book it.
Dialog pops up.
“Your slot is 7 GBP.”
Well done, guys. You’re absolutely bloody useless.
(What it is – delivery is 7 GBP if you buy less than 40, then the amount shown in the slot-picking window if you’re over 40, and free if you’re over I think it was 70.)
When you book a slot, you’re told it’s only reserved till 11pm.
I wasn’t done by 11pm, site told me the slot was gone. That was fine – I saw I was running out of time, I didn’t want to miss anything in my order and I wanted to get over 40 GBP to save some money on delivery.
So time runs short, I figure, no worries, I’ll pick another slot.
I finish shopping, go to pick another slot.
At THIS point it becomes clear that if you do not order by 11pm, YOU CANNOT BOOK ANY DELIVERY FOR THE NEXT DAY.
Fuck me. You could have fucking TOLD ME. IT IS A SIGNIFICANT FACT. I DO CARE ABOUT IT.
I’m just… I’m speechless.
Can none of you make a fucking web-site which isn’t a total fucking ballups for people who for whatever reaosn don’t KNOW all the fuckups which are there to fuck them over?
I have a suspicion now the Waitrose site might have blanked my cart at 11pm. They also have an 11pm cut-off (and also don’t explain no more deliveries the next day – don’t know if it’s true but I expect it is).
So, fine, another hour wasted tomorrow getting to a shop to buy food.
I ditched Waitrose. Not for the cart clearing – it’s a bug, I don’t like it, but it happens – but for the customer support. Treat me like a fucking idiot with moronic, brain-dead replies and I *will* walk away. It’s that or think myself an idiot to keep buying from you. It’s *not* good for business to make your customers have to think they’re fuckwits if they do business with you.
Now I want to ditch Sainsburys. I’m running out of supermarkets. I’m pretty confident their web-sites are all fucked for new users, though. Basic thing is this – all web-sites are shit. All of them.